Service Pledge

The Library and Information Access is committed to a standard of excellence that places our users and their information needs at the core of everything we do.

To achieve this goal, we will:

• Treat library visitors with courtesy, respect and dignity
• Respond to user requests promptly and accurately
• Build and maintain collections that are responsive to the research needs of the university community
• Utilize innovative technology and strategies in our services
• Provide a comfortable and inviting study and research facility
• Instruct library users on new services and resources
• Provide access to hardware and software tools supportive of the academic experience
• Listen to user suggestions and incorporate them into assessment processes

10/08

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